Guest Experience Coordinator

Job description

**MORNING SHIFT**
-Review notes from afternoon shift.
-Brew Coffee and set up coffee station.
-Review the interior of the Welcome Dome for cleanliness.
-On online portals: review outstanding guest interactions and respond, print Arrivals and Departures list for all departments, coordinate with coworkers to effectively handle guest situations, and begin check out process for departed guests.
-Record any issues in CloudBeds under Guest Notes as guests are checking out.
-Keep consistent communication with all Concierge on duty.
-Keep consistent communication with Housekeeping Staff as departures are happening.
-Stuff Pamphlets and Label arrivals for the current day.
-Fill s’mores kits and restock skewers for PM Staff.
-Fill indoor fire feature with Clean Burn fuel.
-Preform Inventory and restock.
-Restock/Clean bathrooms (check often)
-Sweep/Mop Floors as well as dust surfaces.
-Assist with check in Duties for Guest Arrivals.
-Report issues to afternoon shift before end of shift.

**AFTERNOON SHIFT**
-Review With morning shift and concierges: romance packages, VIP special accommodations, early arrivals, any pending issues with current guests or departures, any pending issues with Domes, entertainment updates, any other important information that is needed.
-Review the interior of the Welcome Dome for cleanliness.
-On online portals: review outstanding guest interactions and respond, coordinate with coworkers to effectively handle guest situations, and begin check-in process.
-Record any issues or relative information in CloudBeds under Guest Notes as guests are checking in.
-Keep consistent communication with Guests via App to attend needs.
-Keep consistent communication with all Concierge on duty.
-Keep consistent communication with Housekeeping Staff as arrivals are happening and report: maintenance occupied rooms, romance packages and VIP special accommodations, early arrivals, and last minute (day of) bookings.
-Fill s’mores kits and restock skewers.
-Fill indoor fire feature with Clean Burn fuel.
-Keep coffee stocked.
-Preform Inventory and restock.
-Restock/Clean bathrooms (check often)
-Sweep/Mop Floors as well as dust surfaces.
-Contact any guests that have not arrived.
-Communicate via notes to morning shift.
-Clean (sanitize) work stations and empty garbage cans.
-Clean coffee station and properly store condiments for morning staff.

Special Requirements

ABILITY TO COMMUNICATE CLEARLY WITH STAFF AND CLIENTS VIA PHONE AND IN PERSON.
ABILITY TO PROBLEM SOLVE
BASIC COMPUTER SKILLS