Guest Services Agent

Job description

Complete a variety guest services tasks including check in and check out, completing the daily check list, greeting guests as they arrive, maintaining the guest’s expectations, and providing quality customer service with each and every guest interaction. Work closely with the guest services supervisor. Respond to guest questions regarding Mission Point Resort’s property and Mackinac Island. Effectively resolve guest complaints while staying positive and professional. Communicate with other departments within the hotel to relay relevant information. Complete the daily checklist per shift. Communicate professionally and effectively via radio and phone. Perform additional guest services duties as assigned.

May perform other job duties pursuant to 43-4081.00 - Hotel, Motel, and Resort Desk Clerks.

F.b.8a: Workers will be paid no less than the wage listed. Employer may pay higher wage rates to workers based on seniority with employer and level of skill. Workers with 3+ years of experience will be paid no less than $16.80 per hour. Overtime hours may vary.

F.b.8a: Bonus available for full completion of agreed upon employment period

F.a.5a-F.a.6b: 35 hours/week. 7+ hour shifts with 30-minute unpaid break each shift; shifts vary based on venue and may be any time between 7:00 am and 11:00 pm. 5 days per week, Sun-Sat. May work evenings, weekends, holidays, as needed. Schedule (including workdays) may vary. May work more than the guaranteed hours. May work overtime. OT varies.

Special Requirements

No formal education, training or experience required. On-the-job training will be provided.

Must be available to work dates of employment and hours/shifts stated in job listing. Must be able to walk, stand, and move for extended periods of time. Must be able to lift, push, and pull carts and equipment weighing up to 50 pounds. Must be able to bend, kneel and reach. Must be able to speak and understand English.