Hotel Clerk
Employer
601 N Huron, 505-726 & 825-1143 S Huron, 116-146 Old US31
Mackinaw City, MI 49701
United States
Job description
Greet, register, and assign rooms to guests of hotels or motels. Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops. Make and confirm reservations. Verify customers' credit, and establish how the customer will pay for the accommodation. Keep records of room availability and guests' accounts, manually or using computers. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. Review accounts and charges with guests during the check out process. Record guest comments or complaints, referring customers to managers as necessary. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or telephone switchboards. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. Date-stamp, sort, and rack incoming mail and messages. Arrange tours, taxis, or restaurant reservations for customers. Deposit guests' valuables in hotel safes or safe-deposit boxes. Plan, schedule or supervise the work of other employees. Greet customers, patrons, or visitors. Report maintenance or equipment problems to appropriate personnel. Distribute materials to employees or customers. Make travel, accommodations, or entertainment arrangements for others. Verify accuracy of financial or transactional data. Maintain financial or account records. Discuss account status or activity with customers or patrons. Refer customers to appropriate personnel. Calculate costs of goods or services. Collect deposits, payments or fees. Execute sales or other financial transactions. Operate communications equipment or systems. Discuss goods or services information with customers or patrons. Provide information to coworkers. Prepare employee work schedules. Supervise clerical or administrative personnel. Clean facilities or equipment. Arrange food for serving. Sort mail. Store items.
Special Requirements
The days and hours of work will vary depending on scheduling and the level of business and based on room rentals the prior night but will generally be 5-6 days per week with rotating days off. The business is open 7 days per week, Friday-Thursday (including Saturday and Sunday). Examples of daily work schedules include: 9:00am 5:00pm, 7:00am 3:00pm, 8:00am 4:00pm, 12:00pm 8:00pm, 3:00pm 11:00pm, 4:00pm 12:00am, 11:00pm 7:00am, 12:00am 8:00am, approximately 40 hours per week with some occasional overtime during busy times. Weekend, holiday, and night work will be required. Must be available to work all shifts.
In addition to the hourly wage, desk clerks will receive $.25 bonus for every ferry ticket they sell at the desk to hotel customers.