Guest Service Agent

Job description

Duties: Responsible for operating telephones in a polite and friendly manner following proper telephone etiquette, greeting guests, assisting with reservations and luggage, distributing resort information and schedules, and collecting and sorting the mail on a daily basis.

Rate of Pay: $17.00 - $22.00 per hour, paid bi-weekly. Overtime is available at $25.50 - $33.00 per hour. Additional, optional benefits may be offered to worker, for worker’s sole benefit, including but not limited to medical, dental and vision insurance, short-term disability, long-term disability, 401k, and life insurance. If voluntarily elected by worker, employee costs/contributions for benefits will be deducted from paycheck.

Shifts: Work schedule can vary and can include evening, weekend, and holiday hours. Work may be performed on any day of the week from Monday through Sunday. Example shifts: 6:00am to 2:00pm, or 2:00pm to 10:00pm. Shift hours may vary.

Special Requirements

Requirements: Six (6) months of guest service experience in a high-end hotel, resort, or private club required. On-the-job training is provided. Applicant must provide Pre-employment Criminal Background Check and Pre-employment Drug Test is required.