Front Office Agent

Job description

Check-in/check-out of guests, make and change room reservations, answer telephone, take messages, transfer internal and external calls, respond to emails, provide guests with property and local information, accept reservations, changes, and cancellations. Keep records of occupied rooms and guests' accounts, quote and be familiar with room and rate availability for current and future dates and presenting statements to and collecting payments from departing guests. Follow required safe cleaning and sanitizing procedures.

Minimum 35 hours per week up to possible 40 hours per week. Open 7 days a week, workdays vary Sunday through Saturday. Shifts vary: 7:00am - 3:30pm, 10:00am - 6:30pm, 12:00pm - 8:30pm, 2:30pm -11:00pm, 11:00pm - 7:30am, 8:00pm - 4:30am each shift includes a 30-minute unpaid break. Hours and shifts may vary with occupancy.

Special Requirements

Employer will provide worker at no charge all tools, supplies, equipment and uniform required to perform job. One meal provided per shift at no cost to worker.

The employer guarantees to offer work for hours equal to at least three-fourths of the workdays in each 12-week period of the total employment period.

H-2B workers will be reimbursed in the first workweek for all visa, visa processing, border crossing, and other related fees, including those mandated by the government (excluding passport fees).

If worker completes half the employment period, employer will arrange and pay directly for transportation and subsistence from the place of recruitment to the place of work. Upon completion of the employment period or where the worker is dismissed early, the employer will provide or pay for workers reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a workers voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved. Daily subsistence will be provided at a rate of at least $15.88 per day during travel to a maximum of $59.00 per day with receipts. All transportation costs are to be preapproved. If necessary, the employer will reimburse the H2B worker in the first workweek for all visa, visa processing, border crossing, and other related fees, including those mandated by the government, incurred by the H2B worker (but need not include passport expenses or other charges primarily for the benefit of the worker).

Post-employment criminal background check and pre/post-employment/post injury or incident drug test required, cost paid by employer and applied equally to all workers, US and foreign/H2B. Must be able to work a 5-day schedule, including weekends and holidays as required. Applicant must complete an employment application.