Front Desk Agent

Job description

Front Desk Agents will be responsible for operating telephones in a polite and friendly manner following proper telephone etiquette, answering the phones and directing calls appropriately, greeting members and guests, assisting with reservations and luggage, distributing hotel information and schedules, collecting and sorting the mail on a daily basis, contacting housekeeping or maintenance staff when guests report problems, checking guests in and out of guest rooms, issuing room keys and escort instructions to bellhops, posting charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers, keeping records of room availability and guests' accounts, manually or using computers, recording guest comments or complaints, reconciling, investigating, and resolving all guest accounts, including verifying the accuracy of the accounts and balancing charges and revenues, and conducting nightly audits.

Schedule: 40 hours per week. Work schedule can vary and can include evening, weekend, and holiday hours. Work may be performed on any day of the week from Monday through Sunday. Example shifts: 7:00AM – 3:00PM, 10:00AM – 6:00PM, or 3:00PM – 11:00PM. Shift hours may vary.

Please see attached job description for additional information.

Special Requirements

The Petitioner will consider for employment any person who possesses at least three (3) months of guest service experience at a high-end hotel, resort, or private club.