Member Services Coordinator
Employer
379 Dune Road
Westhampton Beach, NY 11978
United States
Job description
The main objective of the Member Services Attendant is to provide a warm, welcoming environment. To complete this, they will perform tasks such as providing exceptional service to members/guests and team members, Initiates interaction with Members, guests, and prospective Members to obtain and disperse any relevant information, be knowledgeable of trusted local area vendors, stores, and services to recommend to members/guests. Create itineraries and coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments. Meet, guide, and assist members/guests upon arrival and departure. Create or provide reports and files related to the department, including daily reports on onsite activity and up-to-date 10-day forecast of visits and special requests. Know the member roster and keep up-to-date notes on all preferences, information, and anything pertinent. Interact with other departments to meet member, guest, and prospective member requests. The Member service coordinator will coordinate hotel reservations as needed by the manager. Assist with kid’s camp activities and any other childcare requests. Filter dining requests through to the F&B managers and/or hostesses. Help plan and execute events as needed throughout the season. Promote activities and events advertised on the seasonal entertainment calendar. Help coordinate live entertainment and vendors' arrival, set up, and departure. Answer phones and direct calls to the proper department. Communicate closely with residential services regarding check- ins and check-outs. Assist in the hotel operation as needed, including cleanliness, amenities, repair requests, room service requests, and other duties as assigned by leadership.
Special Requirements
At least six (6) months of guest-service experience in a high-volume environment at a restaurant, resort, or private club. Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members. Knowledge of and ability to operate computer and communication platforms. Ability to work in a team environment. Ability to stay calm and focused during the busiest of times. They must be able to work a flexible schedule, including evenings, weekends, holidays, and shifts greater than eight (8) hours. They must be able to read, write, speak, and understand English. Ability to meet the physical demands of the position.