Front Office Agent
Employer
111 Country Club Drive
Incline Village, NV 89451
United States
Job description
Responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Offer warm and sincere welcome/farewell for all guests and assist them with general resort information; Register guests upon arrival in accordance with AAA 4 Diamond Standards; Promote and sell special hotel programs and upgrades when appropriate; Accept payment for guests’ reservations at time of registration and check out, following all appropriate related procedures and standards; Go above and beyond to exceed guest expectations to create a memorable guest experience; Maintain accurate records of room availability; and Maintain discretion and security for the Resort and our guests. Position Contingent on criminal background check.
Special Requirements
Fluent English spoken and written; and ability to stand for long periods of time. Must have open availability Sunday - Saturday, shifts of 8 hours per day with a 30-minute unpaid lunch break. Workdays will vary from week to week with 2 days off weekly. May be required to work weekends and overtime. Minimum age: 18 years old.