Waiters & Waitresses
Employer
The Club at Kalea Bay
Naples, FL 34110
United States
Job description
Responsible for serving food and beverage items to members and guests in a friendly, enthusiastic, professional, and timely manner.
Ability to focus attention on guest needs, always remaining calm and courteous.
Follow specified procedures to set up pool and beach stations properly.
Set up the beach with chairs, umbrellas, and towels and ensure that guests are always provided with clean towels.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Thoroughly familiar with the menus, club service standards, and procedures.
Answers questions about menu items in an informative and helpful way.
Take food and beverage orders from the members on handheld or order-taking pads and deliver food to members and guests.
Ability to utilize a Point of Sale (POS) system and properly input orders.
Ensure transmission of food orders is verified by the Kitchen once an order has been inputted into POS.
Know about coffee/tea service, beverage lists, promotions, all menu items, garnishes, contents, and preparation methods.
Follow all safety and sanitation policies when handling food and beverages.
Experienced working in a customer-facing role.
Able to easily converse with guests.
Run food and drink orders for their tables and other staff members.
Operate the golf cart to transport event setup equipment such as chairs, tables, decorations, and towels for beach or poolside functions.
Special Requirements
Special Skills, Other Special Skills or Requirements
Able to multitask without getting flustered.
Able to respond well under pressure.
Able to respond to change quickly.
Comfortable memorizing orders and menus.
Willing and able to be on their feet for 8+ hours.
Sell menu specials or limited-time offers.
Other Special Skills and Requirements:
While operating a golf cart is not a standard requirement of the position, employees may be asked to do so on occasion. Therefore, a valid and unexpired drivers license is required, and employees will be subject to motor vehicle record checks.
A valid Food Handler Certificate is required for this position to ensure compliance with food safety regulations and maintain high standards of hygiene and service.
A valid Alcohol Server Certification (e.g., RBS or equivalent) is required for team members who serve alcoholic beverages, in compliance with state and local regulations.
This position operates in a private club setting. The employee is exposed to weather conditions while serving guests outdoors. Work areas may be crowded and noisy. The employee makes frequent trips to the kitchen, where air may be moist, warm, and odorous from cooking foods. The kitchen floor may be slippery from moisture and grease. The employee may be exposed to hazards including, but not limited to, cuts, slipping, tripping, falls, and burns. Frequent hand washing is required. Frequent use of stairs, daily.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing and moving for an extended period. Constantly moving between in and outdoor environments. This position requires walking, bending, kneeling, stooping, and crouching. The work may need occasional carrying/lifting to 50 pounds, weighing up to 20 pounds, and pushing and pulling up to 75 pounds unassisted, frequently reaching overhead. Arm strength and coordination must be sufficient to carry plates of food, glasses, and bottles and serve from large trays.
All applicants must pass drug tests and background checks, including domestic and H2B visas, and employees in seasonal, full-time, and annual positions. These standards apply to all applicants regardless of national origin, race, or gender.
The minimum age is 18 due to hours of work.
Typical shifts are 7:00 a.m. - 3 p.m., 8:00 a.m. - 4:00 p.m., 9:00 a.m. - 5:00 p.m., 1:00 p.m. - 10:00 p.m., or 3:00 p.m. - 10:00 p.m. Monday through Sunday. The specific days and hours of work will vary depending on scheduling and business level. Must be able to work all shifts. The business is open seven days per week, and weekend and holiday work will be required.