Hotel Housekeeping Supervisors

Job description

Job Description:
Supervise and coordinate hotel housekeeping staff responsible for cleaning guest rooms and public areas. Ensure all hotel cleanliness standards, guest service expectations, and safety procedures are met efficiently and consistently.

Primary Duties:
Assign daily cleaning schedules and room lists to housekeeping staff
Train new and existing team members on hotel cleaning standards, guest-service expectations, and safety protocols
Inspect guest rooms, hallways, and common areas to ensure quality and readiness for guests
Monitor inventory of linens, cleaning supplies, and guest amenities; request restocking as needed
Assist staff with cleaning tasks during peak periods or staff shortages
Address guest requests and coordinate with front desk and management regarding room status updates
Maintain housekeeping logs, room assignment records, and attendance sheets
Support staff performance through coaching and daily supervision
Enforce company policies, OSHA safety rules, and cleanliness standards
Cannot hire, fire, or independently discipline employees
Cannot set pay rates, pricing, budgets, or negotiate contracts
Cannot make scheduling decisions outside the assigned housekeeping roster
Works under supervision of hotel management and follows established protocols

Special Requirements

Must be able to lift and carry 75 lbs 75 yds and handle extreme temperatures.

Housekeeping Supervisors Based on Supervisory Capacity
Supervisory industry norm:
1 supervisor per 1015 housekeepers
Given the staffing above:
Daytime requires supervision for 11 housekeepers
PM shift supervises 6
Overnight supervises 3
Supervisor Need Calculation:
Day shift: 1 full supervisor
PM shift: 1 supervisor (shared or designated)
Overnight: 1 supervisor (modified workload)
To maintain 7-day round-the-clock coverage, each supervisor must rotate through a 5-day, 40-hour schedule:
You need:
3 Supervisors minimum (1 per shift)
1 additional floating supervisor (coverage for days off, peak days, and audit days)
Total Supervisors Required:
4 Supervisors