Housekeeper
Employer
2705 Central Avenue
Hot Springs, AR 71901
United States
Job description
Room attendants design the guest's comfort during their stay. Room attendant take pride in doing the little things for comfort of the guest in mind. Room attendant take ownership for the
cleanliness and maintenance of the guest' rooms and around areas, helping create a positive experience for every guest. Always presents a friendly and professional image at the
Hotel/Casino. The following and other duties may be assigned as necessary:
-Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
-Maintains strict confidentiality in all departmental and company matters.
-Provides impeccable guest service to all guests
-Cooperates and communicates with all team members and the hotel guests with respect, projecting a positive attitude.
-Completes the Room Attendant Daily Report, correctly identifies the status of each assigned room.
-Will be required to clean a maximum of 12 rooms per shift
-Cleans entire bedroom area according to established procedures.
-Cleans entire bathroom area according to established procedures.
-Replenishes all guest room supplies according to established levels.
-Reports all repairs needed in guest rooms to the Supervisor.
-Reports all items found in vacant rooms to the Supervisor.
-Reports the status of the rooms as they are completed.
-Stock carts with linen and guest supplies.
-Follows proper safety, security and hospitality procedures.
-Reports any suspicious activities to Supervisor or Front Desk.
-Assists other team members and departments to contribute to the best overall performance of the department and hotel.
-Follows established procedures and policies of the Oaklawn Racing Casino Resort.
Special Requirements
Must be able to obtain and maintain an Arkansas Non-Gaming License due to working at a casino. ServSafe certification required. Requires the ability to stand, walk, bend, lift up to 25 lbs, and work in confined spaces. Exposure to cleaning chemicals. Work environment may include exposure to high heat, steam, moisture, and secondhand tobacco smoke. Must be able to read, write, and communicate verbally in English, including understanding safety rules, operating instructions, and procedural manuals. Work Schedules shifts are from Thursday to Monday from 9:00 am to 5:00 pm or from 12:00 pm to 8:00 pm.