Room Attendant
Employer
132 East Trade Street
Charlotte, NC 28202
United States
Job description
Worker will complete full service for assigned number of rooms within allotted time. Worker will keep housekeeping supply cart neat and organized at all times. Worker will remove room service tables and trays from guest rooms and place in designated service landing areas. Workers will maintain guest hallways neat and free of linen at all times, check all equipment prior to and after its use to ensure that it is in good working order, and place room attendant “In room” sign on the outside of guest door while room is being serviced. Workers will be thoroughly knowledgeable of Room Attendant Moments of Service scenarios, and execute to standard, position housekeeping cart in front of guest room door when servicing vacant rooms, ensure guest room door is shut while servicing a vacant guest room and when servicing an occupied guest room ensure guest room door is open. Workers will follow guest identification procedures before letting persons into guest rooms, ensure all lost and found items are logged appropriately, and be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. Workers will be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program), , and be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage), be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing. Workers will aid guests in locating other areas of the hotel (walk them to destination if possible), follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications, follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets, and be pleasant, smile and greet all guests, using surnames when obtained.
Special Requirements
Customer service and verbal communication skills. Maintain a professional, friendly demeanor. Possess a high standard of cleanliness and organization. Six (6) months of prior housekeeping experience required or other relevant environmental services experience. Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead, and squatting. Lift, carry, and place objects weighing up to 30 lbs without assistance. Push/pull objects weighing up to 75 lbs without assistance. Conversational English required.