Food & Beverage Supervisor
Employer
100 Grand Traverse Village Blvd
Acme, MI 49610
United States
Job description
This position will assist in supplying total guest satisfaction through prompt, courteous and professional service, while maintaining a highly motivated and well trained staff. Maintain high quality standards in regard to food production, presentation, sanitation, and safety; provide supervision of restaurant staff in the absence of Assistant Manager and/or Restaurant Manager; continually strive for 100% guest satisfaction within assigned restaurant outlet by providing and ensuring a consistent quality of service through the supervision, training, and coaching of staff; practice and promote safe alcohol management by adhering to all state laws regarding intoxicated patrons; promote and practice consistent standards of service and cleanliness to all employees; control labor schedules in accordance with budgeted costs; monitor the use and handling of facility resources, including linens, equipment and paper products; monitor guest satisfaction and feedback on a daily basis; keep waste and spoilage to a minimum by following proper rotation, storage, and usage of all food items; order supplies and keep adequate par up levels; perform opening and closing procedures of outlets.
Special Requirements
Working conditions include a fast-paced work environment and subject to wet floors. Must be capable of lifting/pushing up to 25 lbs and up to 40 lbs occasionally and quickly move arms, hands, and fingers to grasp; manipulate, write, type, and assemble objects. The ability to walk; sit; stand for extended periods of time; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The ability to comprehend and follow directions while effectively handling stress and difficult situations/interactions while also remaining focused and professional. Being detailed and organized is a must. Maintain professional appearance and uniform standards based upon the Resort policies and/or standards.
Previous waitstaff experience required with a minimum of 1-year prior supervisory experience is a must.. Maintain professional appearance and uniform standards based upon the Resort policies and/or standards. The specific days and hours of work will vary depending on scheduling and business volume but will generally be 5 days per week, weekends and holidays are not guaranteed off. This position will work one of the following shifts, 6:30 am to 2:30 pm, 10:00 am to 6:00 pm, 11:00 am to 8:00 pm, 2:00 pm to 11:00 pm, 3:00 pm to 12:00 am, or 4:00 pm to 1:00 am. The business is open 7 days per week, 365 days per year including weekends and holidays. Modifications to the employees schedule may be made based upon business needs and volume. Advanced notice of this need may not always be possible, but all attempts will be made to communicate these changes as soon as possible.