Server

Job description

***RFI response***
Work is performed at a private membership club in indoor dining rooms, bar/lounge areas, poolside and beach service areas, and banquet/event spaces. Food and beverage orders are taken and delivered in all such locations using handheld pads and POS systems. “Service equipment” includes serving trays, water pitchers, condiment caddies, bus tubs, towel bins, portable beverage coolers, and menus/menu stands. Maintenance tasks include wiping and sanitizing equipment with cleaning cloths and food-safe sanitizer, restocking towels and menus, replenishing ice, organizing stations, and collecting used dishes, glasses, and towels. Event duties include setup, service, and breakdown for meetings, banquets, social events, and private functions in dining rooms, banquet rooms, poolside, and beach areas. Tasks include positioning tables and chairs, laying tablecloths, setting place settings, arranging decor, stocking buffet and beverage stations, taking orders, serving food and beverages, running food, refilling drinks, clearing courses, breaking down setups, transporting items using rolling carts or golf carts, and cleaning surfaces.

***Original***
Provide professional, courteous, and timely food and beverage services to members and guests in a friendly and enthusiastic manner.

Greet guests warmly and maintain a friendly and professional demeanor at all times

Focus attention on guest needs while remaining calm and courteous in a fast-paced environment

Thoroughly learn and follow restaurant, beach, and pool service standards and procedures.

Set up the beach with chairs, umbrellas, and towels, and ensure that guests are always provided with clean towels.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Possess detailed knowledge of food menus, beverage menus, daily specials, promotions, garnishes, ingredients, and preparation methods.

Answer guest questions regarding menu items in an informative and helpful manner.

Take food and beverage orders from the members on handheld or order-taking pads and deliver food to members and guests.

Accurately enter orders into the Point of Sale (POS) system and verify order transmission with the kitchen or bar

Know about coffee/tea service, beverage lists, promotions, all menu items, garnishes, contents, and preparation methods.

Set up and maintain beach and pool service stations, including chairs, umbrellas, towels, and service equipment

Ensure guests are always provided with clean towels and properly arranged seating

Assist with running food and beverage orders for assigned tables and other service staff

Follow all safety and sanitation policies when handling food and beverages.

Run food and drink orders for their tables and other staff members.

Operate a golf cart to transport supplies and equipment such as chairs, tables, linens, towels, and décor for beach, poolside, or special events

Assist with setup, service, and breakdown for food and beverage events and private functions

Follow all food safety, sanitation, health, and workplace safety policies

Maintain a clean, organized, and professional work area throughout service

Special Requirements

Able to multitask without getting flustered.
Experienced in working in a customer-facing role.
Able to easily converse with guests.
Able to respond well under pressure.
Able to respond to change quickly.
Willing and able to be on their feet for 8+ hours.
Sell menu specials or limited-time offers.

Other Special Skills and Requirements:
A valid drivers license is required to operate golf carts.

A valid Food Handler Certificate is required for this position to ensure compliance with food safety regulations and maintain high standards of hygiene and service.

A valid Alcohol Server Certification (e.g., RBS or equivalent) is required for team members who serve alcoholic beverages, in compliance with state and local regulations.

This position operates in a private club setting. The employee is exposed to weather conditions while serving guests outdoors. Work areas may be crowded and noisy. The employee makes frequent trips to the kitchen, where the air may be moist, warm, and odorous from cooking foods. The kitchen floor may be slippery from moisture and grease. The employee may be exposed to hazards, including, but not limited to, cuts, slips, trips, falls, and burns. Frequent hand washing is required. Frequent use of stairs, daily.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing and moving for an extended period. Constantly moving between in and outdoor environments. This position requires walking, bending, kneeling, stooping, and crouching. The work may need occasional carrying/lifting to 50 pounds, weighing up to 20 pounds, and pushing and pulling up to 75 pounds unassisted, frequently reaching overhead. Arm strength and coordination must be sufficient to carry plates of food, glasses, and bottles, and serve from large trays.

All applicants must pass drug tests and background checks, including domestic and H2B visas, and employees in seasonal, full-time, and annual positions. These standards apply to all applicants regardless of national origin, race, or gender.