Hotel Manager

Job description

Hotel Manager Duties and Responsibilities:

Approach all encounters with guests and employees in a friendly, service-oriented manner.

Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.

Always remain readily accessible to guests and employees.

Make reservations, check-in and check-out guests as needed.

Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention.

Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.

Check any room needs and set-ups for cleanliness, proper set and availability.

Prepare MOD report.

Maintain effective communications between all hotel departments.

Act as Concierge, Bellman, Shuttle driver, Housekeeper and problem solver as needed.

Monitor all no-show charges, research credit card discrepancies and process chargebacks.

Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and addressing cleanliness issues.

Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.

Investigate, report, and coordinate all hotel accidents that are employee and guest related.

Help to grow the business through inquisitiveness at time of reservation and check in and through sales calls and public relations.

Monitor existing S.O.P.s

Assist in the selection and continuous training of staff to provide high quality service to guests.

Count all banks and immediately report discrepancies to the General Manager.

Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.

Update availability information in the Property Management System as required.

Assist in evaluating the performance of all employees.

Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high-pressure situations with minimum supervision.

Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.

Must have the ability to understand complex information, data, etc from contrasting sources and consider, adjust, or modify to meet the constraints of that particular need.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.

Must be able to work with and understand financial information and date, and basic arithmetic functions.

Must have the ability to work various hours and shifts per week.

Other hotel-related duties as required.

Maintain regular attendance in compliance with company standards, as required by scheduling, which may vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

Always comply with company standards and regulations to encourage safe and efficient hotel operations.

COMPETENCIES:

Professional Appearance Maintains high standards of personal appearance and grooming.

Physical Skills Capable of performing laborious work in varied conditions.

Customer Service Understands and meets the needs of customers.

QUALIFICATION STANDARDS

Education & Experience

College Education preferred and at least two years progressive experience in a hotel or a related field.

Must have a valid drivers license in state of employment.

Tools & Equipment

General computer knowledge including Word, Excel, Phone systems, Credit Card processing,

Property Management Systems, emergency systems

Special Requirements

Education & Experience

College Education preferred and at least two years progressive experience in a hotel or a related field.

Must have a valid drivers license in state of employment.

Tools & Equipment

General computer knowledge including Word, Excel, Phone systems, Credit Card processing,

Property Management Systems, emergency systems