Butler
Employer
315 East Dean Street
Aspen, CO 81611
United States
Job description
Provide bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Recognize all guests and build rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs. Maintain a high level of privacy and confidentiality on behalf of guests at all times. Send pre-arrival emails and questionnaires to gather more information from guests. Coordinate with the front desk and other departments to arrange for arrivals including room preparations and other personalized touches. Coordinate with rooms controller/guest historian to pre-block rooms. Coordinate meet and greets with senior leaders if appropriate. Prepare and share executive debriefs to all arrivals. Connect with guests at check-in and escort guests to their rooms. For VIP guests, complete rooming process to explain the features of the hotel and of the room. This may include wardrobe facilities, unpacking/packing service, garment pressing or laundry, Butler Service Desk, e-Butler, occasion planning and other signature services. Verify that delivery services and other requested items are aligned to guests by directing the work of Butler Valets. Coordinate laundry services for guests as requested, coordinating pick-up and delivery of items as needed. Other related duties.
Special Requirements
Must be able to stand, sit, or walk for an extended period of time or for an entire work shift and move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Pre-employment Criminal Background Check and Pre-employment Drug Test is required; Post-employment Drug Tests are administered only if reasonable suspicion present.
Min. 35 hrs/week. Shifts: 6am-2:30pm; 7am-3:30pm; 9am-5:30pm; 10am-6:30pm; 11am-7:30pm; 12pm-8:30pm; 1pm-9:30pm; 2pm-10:30pm; 3pm-11:30pm; 8pm-4:30pm; 11pm-7:30am. (5 rotating days including weekends).