Spa Specialist
Employer
315 East Dean Street
Aspen, CO 81611
United States
Job description
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs. Schedule services for individuals and large groups using spa/salon reservations software system (e.g., Rio, SpaSoft). Call guests to confirm date, type, time, and preferences for scheduled services. Answer questions about services available in the spa/salon to assist individuals in selecting a service. Check in guests for appointments by looking up name and checking a box to indicate arrival using the appropriate software (e.g., Rio, SpaSoft). Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain and process guest payments for spa/salon services (e.g., cash, credit cards, gift certificates, master accounts, guest room accounts) using appropriate software (e.g., SpaSoft, Micros, Rio) and provide change as necessary. Other related duties.
Special Requirements
Must be able to Stand, sit, or walk for an extended period of time or for an entire work shift and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Pre-employment Criminal Background Check and Pre-employment Drug Test is required; Post-employment Drug Tests are administered only if reasonable suspicion present.
Min. 35 hrs/week. Shifts: 8:00am-4:30pm; 11:00am-7:30pm. (5 rotating days including weekends).