Front Desk Associate

Job description

Greet, register and assign rooms to guests and owners. Assist with all inquiries pertaining to resort services, registration, shopping, dining, entertainment and travel directions. Inform guests and owners of important information on the resort and ensure they visit the concierge desk. Respond to guest and owner inquiries regarding reservations and use of ownership. Assist guests and owners with making all types of reservations. Act as resort telephone operator and answer the switchboard phone as needed. Verify accuracy of guest room folios and make necessary corrections. Interact with Night Auditor as needed. Ensure that both Housekeeping and Maintenance are informed of daily arrivals and departures, as well as any same day reservations, and ensure units are properly locked off for arriving guests. Insert all tasks for Housekeeping and Maintenance into company software program and assist Housekeeping and Maintenance in understanding the notes regarding room moves, special cleans, maintenance issues and guest and owner requests. Maintain and manage various projects. Be proactive in the design and implementation of systems to complete the projects. Take the initiative to make the projects successful. Submit monthly measurable results. Foster strong cross department communication and synergy. Enforce resort policies, as needed, following resort protocol. Cross-train with the Activities Desk and Night Audit to cover and assist as needed. Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures. Be the End of the Line and resolve every situation inherited, not passing it along, whenever possible. Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate. Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved. Respond promptly to all email and voicemail correspondence. Maintain a positive working relationship with all contacts, always being helpful and courteous. Wear proper uniform and name badge and adhere to Company appearance standards at all times. Attend and participate in company-wide training sessions and department staff meetings.

SHIFTS: 7:00 AM TO 3:00 PM, AND 2:30 PM TO 10:30 PM, MONDAY THROUGH SUNDAY (DAYS BASED ON NEED), 35 HOURS PER WEEK.

Special Requirements

Must be able to: Stand and work at a computer workstation (using mouse and keyboard) over 2/3 of the time. Speak and listen over the telephone, radio and in person over 2/3 of the time. Perform repetitive motions of the arms (elbows, wrists, hands and fingers) over 2/3 of the time. Use hands and fingers to touch, handle, feel or grasp over 2/3 of the time. Reach with arms over 2/3 of the time. Walk between 1/3 and 2/3 of the time. Sit, stoop, kneel, crouch, crawl, climb or balance under 1/3 of the time. Push against something, with steady force, using upper extremities to thrust forward, downward or outward under 1/3 of the time. Pull using upper extremities to exert force to draw, haul or tug objects in a sustained motion under 1/3 of the time. Lift between 10 and 25 pounds between 1/3 and 2/3 of the time. Lift between 50 and 100 pounds under 1/3 of the time. Requires close, distance, color and peripheral vision, close visual acuity and depth perception. Must have at least 3 months experience with customer service or related.

Must have flexibility to work any days/hrs needed, including weekends & holidays.