Front Office Agent

Job description

Check-in/check-out of guests, make and change room reservations, answer telephone, take messages, transfer internal and external calls, respond to emails, provide guests with property and local information, accept reservations, changes, and cancellations. Keep records of occupied rooms and guests' accounts, quote and be familiar with room and rate availability for current and future dates and presenting statements to and collecting payments from departing guests. Follow required safe cleaning and sanitizing procedures.

Minimum 35 hours per week up to possible 40 hours per week. Open 7 days a week, workdays vary Sunday through Saturday. Shifts vary: 7:00am - 3:30pm, 10:00am - 6:30pm, 12:00pm - 8:30pm, 2:30pm -11:00pm, 11:00pm - 7:30am, 8:00pm - 4:30am each shift includes a 30-minute unpaid break. Hours and shifts may vary with occupancy.

Addendum F.b.9a. Additional conditions about the wage rate to be paid -
Employer may increase wage based on experience, changes in market conditions, and/or provide additional pay for performance and tenure. In Florida, an overtime premium will be paid when required by Federal, State, or local law, including at time-and-a-half after 40 hours per workweek. Generally, when overtime is available it will be paid at a rate of $24.00/hr., depending on locality of the work performed and the base rate of pay. A single workweek will be used to compute wages due. Pay received bi-weekly.

Special Requirements

Pre-employment criminal background check and pre/post-employment/post injury or incident drug test required, cost paid by employer and applied equally to all workers, US and foreign/H2B. Must be able to work a 5 day schedule, including weekends and holidays as required. Applicant must complete an employment application.