Office Manager And It Specialist

Job description

***RFI Response***

Laser Dental Arts Office manager and IT Specialist Job duties:
· Effectively and efficiently plan and present dental charting and treatment planning
· Process dental insurance forms, claims, and dental billing records
· Schedule and canceling patient appointments and manage patient databases
· Dealing with correspondence, complaints, and queries from patients and with 3rd party financing companies
· Preparing letters, presentations, and reports for management
· Organizing company events and/or conferences (Booking transportation and accommodation)
· Excellent customer service skills by greeting, communicating, and welcoming patients
· Liaising and overseeing staff and office needs
· Organizing induction programs for new employees
· Plan, create, publish, and share new content on social media and tangible print
· Building brand awareness, planning sales, and advertising campaigns, Collecting, and analyzing market research data, designing, and overseeing ad layouts, working with various marketing outlets to promote products and services.
· Managing company digital platform and social media content
· Installing and configuring software and computer systems
· Data collection of new patient leads, building and managing patient databases for follow-ups, marketing
· Troubleshooting and resolving issues with hardware and software
· Assisting colleagues with technical issues, walking them through the solutions
· Network configuration including in-office networks, remote access, and VoIP
· Monitor security certificate and company compliance by implementing and maintaining security measures including encrypted secure messaging, defending against ransomware, maintaining a firewall and anti-viral software, Securing HIPAA information
· Digital transformation includes branding and re-branding via website management, Digital and tangible media, social media in marketing to include in-person and digital events. Social media content creation including photography editing and posting, video recording and animation content. Decreasing carbon footprint to digitalize patient forms and communications with end-to-end encryption in office network and external communications.
· Data management on new client leads creating and managing databases for marketing campaigns to create new business opportunities
· Maintain procedures and reports that provide technical support to the entire organization
· Website application, support, and maintenance
· Analytical abilities to streamline business processes to ensure a seamless process.
· Identifying and implementing process improvements
· Identifying, testing, and presenting new software insights for the business.
· Managing search engine optimization

***Original F.a.2.***

Please see the addendum labeled Office manager and IT specialist Job Duties - Laser Dental Arts

Special Requirements

Bachelor in Business administration
Dentrix training
Facebook Meta experience

Hiring Requirement: background check